Fujifilm Australia has launched a professional support program for photographers which provides complimentary telephone and email support, equipment check-ups and cleaning, express repairs and emergency equipment loans. Fujifilm Professional Services (FPS) is available to photographers – both professionals and enthusiast-level – who qualify for membership via the purchase of selected GFX and X series products over the last two years from an authorised Fujifilm retailer. You must also be resident in Australia.

If you’re not a working photographer, you’ll need to have bought a GFX medium format mirrorless camera body and at least one lens; or two qualifying X mount bodies and three lenses. Professional photographers (i.e. somebody who is earning the majority of their annual income from photography) must have purchased one qualifying camera body and lens in either the X or GFX series.

Photo: Fujifilm

“Fujifilm Professional Services provides outstanding, exclusive support to loyal Fujifilm enthusiasts and professionals”, says Alex Zitser who is Fujifilm Australia’s National Product & Marketing Manager. “Our customers always come first, which is why we’re rewarding loyalty with an enhanced support service, which includes access to Fujifilm product experts, quick repairs and other complementary service. Ultimately, this is about bringing professional, great support standards to photographers across Australia – ensuring they never miss a shot.”

FPS members are able to access priority repairs – two days for GFX equipment and three days for X mount – and loan equipment if the turnaround time is going to be longer (subject to availability). Free ‘health checks’ are available for two pieces qualifying Fujifilm equipment per year.

For more details about joining FPS and a list of the qualifying GFX and X equipment, visit https://fujifilm-connect.com/au